antam Insurance, Bellville, Western Cape, South Africa

Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming the company, and whilst based in South Africa, we are rapidly moving into several emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper.

What will you do?

Santam Operations, Commercial Contact Centre has a career opportunity available for an Insurance Consultant based in Bellville.
The insurance consultant role is focused on providing end-to-end service and support to brokers.

What will make you successful in this role?

This role is focused on, but not limited to; servicing broker requests, including inquiries.

Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
Dealing with general insurance and policy specific enquiries;
Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
Assisting to resolve all insurance queries within required timeframe and compliance requirements;
Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
Undertaking to adjust premiums in line with new asset values;
Managing client expectation on expected turnaround times for submitted requests;
Adhering to underwriting criteria and regional requirements;
Assist with profiling the client with the best suitable product and underwriting criteria;
Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
Assisting in implementing solutions for improvement; and
Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
Qualifications And Experience

Matric/ Grade 12
60 commercial lines FAIS credits
A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous
Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets
Knowledge And Skills

Excellent verbal and written communication skills
Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
Ensure adherence to quality, compliance and accreditation standards
Conduct efficient administration
Optimising work processes
Personal Attributes

Communicates effectively – Contributing independently

Action orientated – Contributing independently

Situational adaptability – Contributing independently

Optimizes work processes – Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development, and of achieving great things. We pride ourselves on helping our employees to realize their worth.

Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provide many opportunities for growth and development.

Core Competencies

Cultivates innovation – Contributing independently

Customer focus – Contributing independently

Collaborates – Contributing independently

Being resilient – Contributing independently

Drives results – Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive, and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

The Group’s Employment Equity plan and targets will be considered as part of the selection process.